A perfectly planned business trip is sort of like a finely tuned watch. There are a lot of moving parts, but if one tiny pin or wheel stops working, the watch stops.
The same goes for a business trip. An unplanned traffic jam, a thunderstorm over the airport, a missed wake up call, and yes, even an outbreak of the swine flu can stop your trip in its tracks.
Sometimes travel glitches are no one’s fault. That’s when you’ve got to roll with the punches and make the best of a bad situation like everyone else. But at other times, it makes sense to write a letter and seek to resolve the issue when it’s clear that someone has goofed up.
Do you think you’ve got a good case? Don’t keep those feelings bottled up or start a negative word-of-mouth campaign. Write a letter and give the supplier the opportunity to make good. Here’s some advice on writing that first email or letter:Read