How do we show people we care for them? Poet Elizabeth Browning said in her sonnet, “How do I love thee? Let me count the ways.” Perhaps caring can be defined better when exploring how we care, like Browning put it, as opposed to where and when.
At Best Western, each hotel is independently owned, so managers find personal ways to take care of their communities. By becoming active in causes, managers show us their unique ways to take care of others.
Here are three examples of managers who inspire us:
1. Raj, Owner of BEST WESTERN PLUS at Atlanta Airport East: Raj not only focuses on making his hotel’s guests feel like a family, but he also goes out and serves his community. He felt a need to give back by letting his next-door neighbors, a Catholic Church, use the hotel’s pool for summer camps as well as serving with his local church to provide free meals to anybody throughout the week. Raj said he made a commitment to help his community and provide hospitality after his son survived a 20 foot-high fall without surgery. See Raj’s hotel.
2. Linda, Owner of BEST WESTERN PLUS at Bainbridge Island, Washington State: Linda started working as a front desk and housekeeping associate and eventually worked her way up to general manager. Linda gives back to the community by taking worn-out hotel blankets and reuses them for pets. In addition she hosts food drives for Helpline House in memory of her late employee Dee. Linda and her staff strive to take care of each other, their guests and their community. See Linda’s hotel.
3. Vicki and Nick Massad, BEST WESTERN PLUS in Houston, Texas: This couple started working in the hotel business as the front desk clerk and bellman. The Massads gave back to their community by making a contribution to rebuild the University of Houston’s library and hospitality archives to enrich the educational experience. Vicki and Nick said they felt an obligation to give back to the community after the kindness shown to them. Vicki said she was given many beds from a Best Western affiliate after Hurricane Ike destroyed all their hotel beds. The Massads serve others because as Vicki said about it, “I really love to take care of people.” See Vicki and Nick’s hotel.
Whether it’s feeding hungry mouths or hungry minds, or creating comfortable living accommodations for guests, there are many unique ways to care for people, and our managers at Best Western take “Stay with people who care” to heart.