Locally Owned and Operated

August 14 2013 by Bryson Forbes
Comments (2)

blog indie film.JPGA few weeks ago, I had the privilege of making my third appearance as a guest on the Chris Robinson Travel Show. It was the Saturday of the long weekend in August and for those in Toronto, his radio show is live on CFRB News Talk 1010 at 10:00AM every Saturday morning or for those close to Montreal it's an hour later on CJAD 800. I have known Chris well for more than ten years and it's always fun to catch up albeit with thousands of people listening.

Neil Hornsby, Best Western's Canadian Director of Marketing joined us on air and we chatted for two hours about an array of topics but mostly focused on Best Western. We handled a lot of questions from Chris's listeners about a litany of topics from travelling with pets to the differences between Best Western, Best Western PLUS and Best Western PREMIER properties. We also had lots of listeners call in to let us know they were imminently on their way to some global destination, Ireland, India and Holland stand out and they asked if there was a Best Western nearby. The answer is almost always the same, yes, with more than 4,200 properties in more than one hundred countries there's usually one close by.

The question I remember most though was a simple one "What do you like most about Best Western?" After thinking about for a moment I eluded to the fact that each property is independently owned and operated. It's important to me for a number of reasons but likely it's because I'm Canadian and I appreciate diversity. In a society with big international companies changing our corporate landscape it's really refreshing to see a hybrid model. Guests can get the best of both worlds, the consistency of world class service and amenities like free high speed internet access, breakfast (often free) and one of the best reward programs in the world yet it's combined with personal touches that add a local flare and differentiate the hotel. In Kelowna for instance it's the focus on green initiatives, in Orangeville it's the spa and in London, Ontario it's the indoor pool to name only a few.

Best Western has done a fantastic job highlighting the owners and to see more check out their "Indie Films." So far, there are three about Canadian Best Western owners. I love a lot of things about Best Western but the Indie films definitely showcase my favourite part. What's your favourite thing about Best Western?

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    By Jeremy Gros on August 14, 2013 8:09 PM

    The best thing I like about Best Western, is Best Western! I could not agree more with Bryson about the independent properties and local appeal that the hotels can offer and serve. I remember as a you 20 year old traveling across the country with my young wife and 1 year old child doing work at many different refineries. And I was constantly having to chose a hotel in town. Obviously the cheaper the hotel the more money I made while working out of town.

    I didn't want a "real cheap" hotel! and be unsafe with my wife and my 1 year old son! I remember this one Best Western in particular in a very small town of Lake Jackson, Texas; home to the former Hispanic Pop Star Selena. I fell in Love with Hotel and the amenities that it had to offer. It was more expensive than the "cheap hotels", but it was very fair priced for the service and I was completely comfortable and safe with my young family. There were things for us to do there on the property and the local business close at hand. The staff was very assuring and pleasant.

    It was that trip I learned about Best Western Rewards. And with Best Western properties in practically every city, man I was racking up points fast! And the hotels were always consistent, but had the local flare. That was almost 20 years ago.

    As I got older and my salary had increased I ventured off from time to time staying at other major chains for company meetings and such, but my home is always at Best Western. Now with the Plus and Premier properties, I can stay at great hotels with business associates or if I am flying solo stay at a Genuine Best Western with Great Rates. And I always have a Great Breakfast in the morning; as a matter of fact, I don't even eat breakfast at home, but I always have Breakfast at Best Western!

    My kids know that when we go a vacation we will be at a Best Western and they look so amazingly forward to it. They are always excited to see what this Best Western is going to have. We just got back from a vacation trip to a Best Western Plus location in downtown Houston and my son 10 year old son wrote on the comment card. I Love this place, Best hotel Ever!

    That's what I Love about Best Western. My name is Jeremy and I am a Diamond member and I plan on it will remaining that way.


    By Best Western on August 19, 2013 9:52 AM


    Thanks so much for the kind words! We are glad to have you as a loyal guest and look forward to serving you again in the future.

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